No Call is Routine – A Leadership Call to Stay Ready, Stay Safe - Chief Scott Hughes

Officers ambushed on calls for service—this reality hit hard in just 36 hours this weekend. One shot in the back parking lot of his own department in Hillsborough, CA, on February 22. Another fired on in Garland, TX, before exiting his patrol car on a “shots fired” call. And last night, February 23, Hinds County Sheriff’s Deputy Martin Shields Jr. was shot and killed in Terry, MS, responding to a domestic call. As chiefs, we know these aren’t isolated incidents—they’re urgent signals that danger doesn’t wait, and complacency can cost lives. 

As leaders, here’s what I’m doubling down on, and I urge you to consider: 

🔵 No call is routine. We must instill a tactical mindset in every officer, from rookies to veterans—because a single lapse can shift the odds. 

🔵 Prepared, not paranoid—trust their edge. Our officers’ instincts are honed by experience and training. 

🔵 The gut is strength. Encourage your teams to voice concerns without fear—those instincts can save lives. As chiefs, we set the tone for trust and vigilance. 

Training isn’t just a line item—it’s our lifeline. At my agency, we prioritize in-person, hands-on preparation to face the chaos of the streets, knowing online training can’t replicate the real-world edge our officers need. During roll call, we show videos and dive into “what if” scenarios, sparking open discussions that let officers network, share insights, and challenge each other—something virtual platforms can’t match. 

I know the challenges: funding shortages and packed schedules can hinder ongoing training. But as chiefs, we can’t let excuses stand in the way—excuses are just that, and our officers’ safety demands better. 

I see you out there, chiefs—carrying the weight of these decisions, watching your teams’ backs, and driving safety home. This job demands that we lead with both heart and strategy. Let’s keep our officers safe, watch each other’s departments thrive, and bring everyone home every night. 

What’s the one leadership strategy or insight that’s kept your officers sharp? How have you overcome funding or scheduling barriers to prioritize training in your department? I’d value your thoughts. Please share them below. Let’s learn from each other and strengthen our leadership together.